In addition to many CRM systems which support plug-ins for customer support functions, there are a small number of well-featured and free customer services platforms available. These are often easier to learn and better suited to smaller businesses. Most of this software costs but the latest generation is freemium, offering you a free way in to customer services supports software.
Freshdesk has a free version that supports up to 3 users and offers shared inbox, ticketing, mobile app and live chat. Zendesk offers a free trial then their starter package starts at a heady $1 a month. This includes support ticketing, knowledge base and access to their app database.
We’ll bring links to other customer services support software as we find it. If you know any we should check out, please enter the website address below.